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Care Co-ordinator

Making sense of Coordinated Care Download pdf (3,012.81 KB)

Care Coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.


Entry requirements – There are no formal entry requirements for the role but an NVQ Level 3 in adult care or equivalent may be useful. It would also be beneficial to have experience of working with people who have varied and long-term conditions or planning activities or care for others.

 Career progression -

When in your role you could do a vocational qualification such as a Level 2 or 3 Diploma in Health and Social Care or a wellbeing specific qualification or short course. You might want to move into a social care related role such as a personal assistant, counsellor, rehabilitation worker or manager. You could also be an ambassador for the training hub.

Skills you need:

  • patience and the ability to remain calm in stressful situations
  • sensitivity and understanding
  • to be thorough and pay attention to detail
  • the ability to work well with others
  • the ability to accept criticism and work well under pressure
  • the ability to work well with your hands
  • excellent verbal communication skills
  • customer service skills
  • to be able to carry out basic tasks on a computer